Ordering Information and FAQ
Frequently Asked Questions
Are you the only authorized reseller of Career Cluster® products?
The Career Clusters products are only available through www.careertech.org and can be reviewed, purchased and paid for online. NCTEF is the only authorized distributor of Career Clusters products.
How can I place an order?
You can order online 24 hours a day, or give us a call at 301-588-9635. Customer service hours are 9 a.m. to 4 p.m. Eastern Standard Time. You may also fax an order to 301-588-9631 or e-mail us.
Product specifications are found on each corresponding page. If you have a question about a product that isn’t answered on the web page, please e-mail us.
NCTEF charges sales tax in Maryland only. If your Maryland organization is tax-exempt, here’s how to receive an adjustment or refund for the tax on your purchase.
1. Place your order as usual on our product store.
2. Once you’ve placed your order, please fax or e-mail , us the following information.
- Your e-mail address and/or order number
- A copy of your resale certificate or exemption certificate for the state of Maryland.
3. Mark your fax “Attention: Tax Exempt” and fax to 301-588-9631
NOTE: While you need only to submit this information to us once for a U.S. government or blanket exemption certificate, you must contact us after placing each order to ensure that a refund or adjustment is made on your purchase.
Requesting a W-9 or Vendor Application:
If your organization needs a W-9 on file or a vendor application filled out, please e-mail your request, please specify CTE Products or Career Cluster Products.
You can pay for your order using the following methods.
Visa, MasterCard, or Purchase Order (please see P.O. instructions below)
Purchase Order Instructions:
You may use a purchase order to place an order. Please use the shipping chart below to estimate your shipping charges. If you have any question regarding estimating your order for a P.O., please contact us at 301-588-9635. Fax your PO to 301-588-9631 or e-mail to us. Your order will not ship till the Purchase Order is received.
Printed materials that do not meet your needs may be authorized for return if they are returned at your cost within 30 days of receiving your purchase and are in resalable condition (not torn, bent or missing pages; pages are in the correct order; publications with unbound pages are wrapped to make sure they stay in correct order during shipping). Materials returned to NCTEF that do not meet these stipulations will not receive credit or will be assessed a 15% restocking fee, depending on condition. CD’s cannot be returned. Shipping fees are not refundable. All returns must be received within15 days of authorization of return. There is no claim of warranty on any of the products. For more information, or for return authorization, contact Customer Service by e-mail or 301-588-9635.
*Cancellation of Order: Please contact us immediately if there is a change or cancellation of your order. Once the order is shipped the exchange policy is in effect.
Refunds: Refunds and partial refunds will be processed within 10-15 business days of the original transaction.
Missing Items/Questions regarding your order: Please contact us 10 days if you have any missing items. Items that are back ordered will be noted that they are back ordered. Any questions regarding your order - please contact us immediately.
Shipping Information: Career Cluster Products
We use UPS as our shipping provider. In some cases we will use USPS Priority or UPS 2nd Day Air. If you prefer to use UPS 2nd Day Air or USPS Priority please contact us BEFORE placing your order online. Our system defaults to UPS Ground Service.
UPS Ground Estimating Chart:
All 48 States excluding AK & HI
$1 - $50 ……………. $10.50 minimum
$51 -$115…………... $11.50 minimum
$116 - $ 250………… 10% of sales total
$251 - $500 …………… 9% of sales total
$500 and up ……………8% of sales total
Orders shipping to Alaska, Hawaii and any outlying states or if you need an estimate for expedited shipping on your order please call 301-588-9635.
Shipping Information: CTE Resources
Shipping cost is based upon quantity and not price. Therefore shipping cost could be higher than total sale. (Quotes/amounts above do not apply to CTE Products) Please estimate $20 for shipping on PO. Call 301-588-9635 or e-mail us at [email protected] for a more accurate quote.
We are not able to customize products at this time. Please contact us for more information.
NCTEF - Career Clusters
8484 Georgia Avenue, Suite 320
Silver Spring, MD 20910
e-mail: [email protected]